At Zumo, we aim to be as transparent as possible about transaction fees and how we charge customers.
See below all applicable fees and charges for the Zumo Trade, Zumo Infinite and Zumo Virtual Card products.
For UK customers, Zumo Trade is the default wallet you receive when you register with Zumo.
It’s where you can buy, sell, and send cryptocurrency, as well as manage your pound sterling (GBP) funds.
The table below summarises all applicable fees and charges associated with the Zumo Trade wallet.
Any charges or fees will be transparently displayed to you within the Zumo app for you to approve/reject before you make any transaction.
For full guidance and explainers on each transaction type, please consult our how-to guides.
| Transaction Type | BTC or ETH mining fee | Zumo Fee |
|---|---|---|
| Loading pound sterling (GBP) funds | None | Free |
| Withdrawing GBP to bank account | None | Free |
| Sending money (crypto or GBP) to other Zumo Trade customers | None | Free |
| Exchanging cryptocurrency (e.g. BTC <> ETH)** | None | 0.5% of the exchange value |
| Buying/selling cryptocurrency with pound sterling (e.g. GBP <> BTC)** | None | 0.5% of the exchange value |
| Sending cryptocurrency to a Zumo Infinite-only customer | Yes | Free |
| Transferring from Zumo Trade to Zumo Infinite (enables non-custodial storage and external wallet withdrawals) | Yes | Free |
*Note on blockchain network fees: a blockchain network fee is a crypto-specific type of fee you pay every time you initiate a transaction that is ‘on-chain’ - to be recorded on the blockchain. This ‘network fee’ is the cost of processing the transaction on the particular blockchain network, for instance Bitcoin or Ethereum. These networks function thanks to “miners/validators” who validate, process and keep transactions secure, and take a small fee for doing so. It’s what everybody using the blockchain has to pay, so these fees don’t come from Zumo and Zumo makes no profit from them. The exact amount of the fee will vary depending on the blockchain used and the current amount of traffic on that blockchain. Access more information in our network fees blog.
** Please note: all crypto trading (buy/sell/exchange) is handled solely via the Zumo Trade wallet. If you have funds in your Zumo Infinite wallet and would like to make a crypto exchange/purchase, you will need to first either (a) transfer your desired trading amount from your Zumo Infinite wallet to your Zumo Trade wallet (incurring a blockchain fee) or (b) top up your Zumo Trade wallet with the necessary funds by loading GBP from your linked bank account (free).
For Zumo Trade customers, the Zumo Infinite wallet is an optional feature you will need to enable once you have set up your Zumo Trade wallet.
Zumo Infinite is a non-custodial wallet that allows you to custody your crypto yourself, and is housed directly alongside your Zumo Trade wallet in your Zumo app.
Note: if you are a customer outside of the UK, you will be unable to access the Zumo Trade wallet and therefore Zumo Infinite will be your default wallet.
The table below summarises all applicable fees and charges associated with the Zumo Infinite wallet.
Any charges or fees will be transparently displayed to you within the Zumo app for you to approve/reject before you make any transaction.
For full guidance and explainers on each transaction type, please consult our how-to guides.
| Transaction Type | Blockchain network fee* | Zumo Fee |
|---|---|---|
| Transferring from Zumo Infinite to Zumo Trade (enables buy/sell/exchange) | Yes | Free |
| Sending cryptocurrency to another Zumo customer | Yes | Free |
| Sending cryptocurrency to an external wallet** | Yes | Free |
*Note on blockchain network fees: If you choose to use the Zumo Infinite self-custody wallet, you will pay a blockchain network fee whenever you move funds that involve your Zumo Infinite wallet. This is because your transactions are being recorded on the blockchain, from or to your own personally owned address. The network fee is the cost of processing the transaction on the particular blockchain network, for instance Bitcoin or Ethereum. These networks function thanks to “miners/validators” who validate, process and keep transactions secure, and take a small fee for doing so. It’s what everybody using the blockchain has to pay, so these fees don’t come from Zumo and Zumo makes no profit from them. The exact amount of the fee will vary depending on the blockchain used and the current amount of traffic on that blockchain. Access more information in our network fees blog.
** Please note: transactions to external cryptocurrency wallets are handled solely via the Zumo Infinite wallet. If you have funds in your Zumo Trade wallet you would like to send externally, you will first need to transfer your crypto from your Zumo Trade into your Zumo Infinite wallet, and then initiate an external transfer. If you do not yet have a Zumo Infinite wallet, you will need to set it up from within the Zumo app first.
It’s our goal to make Zumo the cheapest and most secure way to manage your money.
We’re also working on making transactions faster and cheaper for you. If you have any questions about our fees or how cryptocurrency transactions work you can check our FAQs or contact us.
The table below sets out the fees for any services/transactions on your Account. This Tariff of Charges applies from 8th April 2021 and replaces any previous tariffs.
If our costs for providing a service increase, we may need to increase the fee we charge. If you request an additional service/transaction, we may need to charge an extra fee for this, but we will tell you about this in advance so that you can decide if you would like to go ahead with that service/transaction. We will give you an up-to-date Tariff of Charges each year with your Annual Statement, or you can ask us for a copy at any time.
| Tier | Zumo crypto wallet | E-money account | Virtual card | Physical card |
|---|---|---|---|---|
| Subscription | Free | Free | £2 p/m £20 p/a | £3 p/m £30 p/a |
| Add money | Free | Free | Free | Free |
| Physical card fee | N/A | N/A | N/A | First card free*, subsequent cards £5 |
| Replacement card | N/A | N/A | Free | £5 |
| Delivery charge | N/A | N/A | N/A | Free |
| ATM withdrawal fee | N/A | N/A | N/A | Free up to £500 per rolling month 1% of all withdrawals above |
| Send money | N/A | Free | Free | Free |
| Exchange | 0.5% when exchanging: (1) FIAT to crypto and (2) crypto to FIAT and (3) crypto to crypto.** | 0.5% when exchanging: (1) FIAT to crypto and (2) crypto to FIAT and (3) crypto to crypto.** | If available, 0.5% when exchanging: (1) FIAT to crypto and (2) crypto to FIAT and (3) crypto to crypto.** | If available, 0.5% when exchanging: (1) FIAT to crypto and (2) crypto to FIAT and (3) crypto to crypto.** |
Other fees
These are fees that are not charged by Zumo, but may be incurred by user: - mining fees relating to blockchain transactions - will vary depending on transaction speed and network congestion - FX fees - if transaction is in currency different to the currency of the card - ATM withdrawal fees - some ATM providers charge for withdrawals
* If you cancel your subscription a fee may be charged for the cost of card manufacturing and postage (see below)
** The fee is calculated and deducted from the asset you are buying. This means the fee may be in FIAT or crypto. Where it is in crypto, we will also display what the equivalent amount would be in FIAT for ease of understanding the fee.
HOW YOU WILL BE CHARGED The subscription fee will be charged up front for the selected period (monthly or annual) at the point of sign up, however the subscription will be activated at the point of card activation. For a virtual card this will be instant and for physical card this will be when you activate your card using our App.
The subsequent subscription payment will be charged in monthly or annual intervals (depending on the selected period) from when subscription was activated.
CANCELLATION: CHARGES AND REFUNDS
Monthly subscriptions cannot be refunded. If you decide to cancel your current monthly subscription, your card will remain active until the end of current subscription month and no further charges will be taken thereafter. If you have a physical card, you will also be charged £5 for the cost of card manufacturing and postage. Annual subscriptions can be refunded. If you decide to cancel your annual subscription, it will be refunded as follows:
Virtual card
Physical card
The Virtual Card is subject to the following limits. Please note that transactions are additionally subject to compliance checks. For security reasons we do not publish the details of these checks. This means a transaction may still be cancelled or otherwise unsuccessful even if it is not prohibited by the below limits.
| Single transaction limit | Daily limit | Rolling 31 day period | Rolling 365 day period |
|---|---|---|---|
| £10,000 | £10,000 | £30,000 | £100,000 |
The Virtual Card is subject to the following restrictions. Please note that transactions are additionally subject to compliance checks. For security reasons we do not publish the details of these checks. This means a transaction may still be cancelled or otherwise unsuccessful even if it is not prohibited by the below restrictions.
| Merchant categories | Merchant countries |
|---|---|
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Should you experience any issues with using your card, please either email support@zumo.money or submit a Support request here. Alternatively, please check our FAQs page to find useful information regarding our products and services.
